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The Haute Retreats Concierge
Every villa comes with a dedicated concierge who plans before you arrive and is on hand throughout — arranging the chefs, charters, transfers and reservations most companies leave to you.
Service Is the Product
A great house is the beginning, not the end. What turns a beautiful villa into an unforgettable holiday is everything around it — the chef who learns your children's favourites, the captain who knows the quiet coves, the car waiting before you ask. That orchestration is our craft.
From the first conversation, a single concierge takes ownership of your trip end to end. Nothing is outsourced to a call centre, and nothing is left to chance. We arrange, confirm, and quietly handle — so the only thing asked of you is to be present.
Explore the CollectionWhat We Arrange
A curated standard included with every Haute Retreats villa, extended as far as your imagination takes it.
Personal chefs, bespoke menus and in-villa fine dining, planned around your tastes, dietary needs and the celebrations that matter.
Seamless arrival from wheels-up to villa door — private jets, helicopter hops, and discreet airport handling.
From the airport transfer to the keys in your hand — chauffeured arrivals and a curated fleet of supercars and luxury vehicles waiting at the villa.
The days that become the stories — private charters, island-hopping, diving, and access that isn't on any public list.
Restoration without leaving the property — private treatments, trainers and practitioners brought to you.
A villa that runs itself. Trusted household staff and family support so multi-generational trips stay effortless.
Beyond the list, anything you can imagine in your destination — special occasions, private guides, cultural access — sourced and personally vetted by your concierge before it reaches you.
How It Works
One point of contact, four quiet stages — and a stay that feels handled before it begins.
Tell us how you travel — who's coming, the occasion, the pace. Your concierge builds the brief, at no cost and no obligation.
A private selection of vetted villas and a draft of services tailored to your group, refined together until it's right.
Chefs, charters, transfers, reservations — confirmed and coordinated before you board, so arrival is effortless.
A local team and your concierge stay reachable throughout, ready for the spontaneous and the last-minute alike.
We have rented villas around the world, and this was the best experience by far. Three generations of our family in Mykonos — and everyone felt it was the best holiday of their lives.
Why It's Different
We don't pass along a directory. Every chef, charter and provider we recommend has been used and vetted by our own team first, so what reaches you is already proven.
You're not handed a ticket number. A single dedicated concierge owns your trip from enquiry to departure — someone who knows your name, your group, and your preferences.
Behind your concierge is a local team in destination. That's how a last-minute wish at 9pm becomes a confirmed reservation by 9:15 — and why discretion is never compromised.
Concierge service comes with every villa in our collection. Planning your stay carries no fee — we earn your trust on the trip, not on the booking.
Large groups, multi-generational travel, high-profile guests and milestone celebrations are where we're strongest — the harder the brief, the more the service shows.
An ASTA member and a multiple-year Luxury Lifestyle Awards honouree, recognised for villa rental and concierge service at the highest level worldwide.
Good to Know
Begin the Conversation
A dedicated specialist will curate a private selection and arrange every detail — discreetly, and at no cost.
Speak With a Specialist
Share a few details and a dedicated concierge will be in touch personally — usually within hours — to begin shaping your stay. No obligation, and no cost to plan.